Maintenance & Theft Protection
What is MTP?
Maintenance & Theft Protection (MTP) is an extended protection plan for instruments rented through Summerhays Music of Orem. Eligible rental instruments from Summerhays may have MTP added during rental signing or after approval by the Summerhays repair shop. Approval from the shop may require completed repairs by an approved technician, at the expense of the renter.
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Instruments on this plan will receive coverage on standard maintenance, qualifying repairs, and theft replacement after the agreed conditions are met and any applicable deductibles are paid.
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Please call Summerhays Music of Orem to clarify any questions on coverage.
Final determination on repair coverage will be determined once the instrument is in possession of an approved repair technician.
Renter
Responsibilities
The following terms are required to receive covered repair or replacement services from Summerhays. Failure to complete responsibilities or properly care for and maintain the instrument may result in denial of coverage and/or removal from the MTP program.
Payment & Deductibles
The renter will pay the agreed monthly MTP amount due the 1st of each month for the duration of the contract. The renter may cancel participation in the MTP program at any time by request in writing to Summerhays Music of Orem.
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Summerhays will determine at its discretion which repairs, maintenance, and replacements are covered. Any repairs outside of coverage that do not qualify for the deductibles and will be performed at the expense of the renter.
The following tables provide deductible amounts applicable
to covered repairs or covered instrument replacements.
Care for the Instrument
The renter and student are responsible to care for the rented instrument as outlined below:
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Clean and maintain the instrument, free resources and care instructions are available through Summerhays Music of Orem and through approved repair technicians.
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Store the instrument in moderate conditions, avoiding heat, cold,
and humidity. -
Repair the instrument only through Summerhays approved technicians.
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Prevent damage to the instrument caused by horseplay, overt neglect, or intentional damage.
Repairs
Follow these steps to receive coverage on repairs:
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Bring the instrument to the Summerhays Music of Orem repair shop or an approved technician.
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Coverage will be determined by Summerhays Music of Orem.
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During covered repair a loaner may be available.
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At pickup, return any loaner received and pay applicable deductible or owed costs, if applicable.
Theft
Follow these steps to receive coverage of loss from theft:
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Report the theft to the local police immediately (within 24 hours).
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Report the theft to Summerhays Music of Orem immediately (within 1 business day).
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Provide Summerhays with the police report, showing the instrument type and serial number.
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If approved for replacement, pay the required deductible.
Benefits of
Coverage
Summerhays Music of Orem will provide coverage for qualifying repairs and theft replacement. This coverage extends to 1 month after the last MTP payment and will end once the rented instrument is paid off. Coverage is dependent on the renter meeting the above responsibilities. Summerhays reserves the right to determine coverage on a case-by-case basis.
Covered Repairs
Summerhays will, at its discretion, cover repair and maintenance costs to bring the rental instrument to playing condition.
Coverage will only apply after any deductibles are paid. These covered repairs include but are not limited to:
Strings
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Soundpost
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Bridge
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Pegs
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Tailpiece
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Chinrest
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Fingerboard
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Cracks
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Cleaning
Woodwinds
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Pads
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Bent Keys
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Cracks
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Dents
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Solder
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Corks
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Cleaning
Brass
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Dents
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Solder
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Valve Work
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Cleaning
Repair Wait Times
Summerhays will prioritize MTP covered repairs dependent on work load at time of repair request.
A loaner instrument may be available, depending on availability, if the instrument will be in the repair shop for more than 24 hours.
Loaner Instruments
Summerhays may provide a loaner instrument during MTP covered repair, subject to availability.
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Loaners provided will be of equal or lesser value subject to availability.
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Loaners will not include any accessories beyond a case. A mouthpiece may be included at the request of the repair technician.
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Damage to loaners is not covered by MTP and will be the responsibility of the renter.
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The loaner instrument must be returned to receive the repaired MTP instrument.
Non-Covered Repairs
Summerhays will not cover the following damages to the instrument:
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Repairs deemed unnecessary for playability are not eligible for coverage i.e. cosmetics, upgrades, professional finetuning.
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Loss or damage caused by home or automobile incidents must first be billed through insurance, if applicable, before the renter is eligible for MTP coverage.
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Loss or damage caused on an aircraft or water vessel, or by an act of God are not eligible for MTP coverage i.e. flood, tornado, earthquake, etc.
Items Not Covered by MTP
The renter will cover the cost of accessories repair and replacement including, but not limited to:
Strings
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Strings*
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Bows*
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Instrument Case*
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Shoulder Rest
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Maintenance Supplies
Woodwinds
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Mouthpiece, Patch, Ligature, & Cap*
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Instrument Case*
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Neck Straps
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Reeds
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Maintenance Supplies
Brass
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Mouthpiece*
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Instrument Case*
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Maintenance Supplies
*All rentals must be returned with applicable accessories. Any replacement accessories must be of equal or greater value. A limited supply of used mouthpieces is available to MTP participants.
Disqualifying Events
Summerhays reserves the right to deny coverage or revoke MTP participation as outlined below. ​
Reasons for denial of coverage or removal from the MTP program include but are not limited to:
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Signs of overt neglect, horseplay, or intentional destruction of the rental instrument.
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Failure to meet the agreed payment responsibilities.
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Excessive repairs, especially repeated damages within a 1 year period.
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Repairs performed by anyone other than an approved Summerhays technician.